Refund Policy
At LifeTech, we value our customers and want to ensure their satisfaction with the products they purchase from us. We offer a 14-day refund policy from the date of delivery for eligible items.
To be eligible for a refund, please follow these guidelines:
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Timeframe: The refund request must be made within 14 days of receiving your order. After 14 days, we will not be able to accept refund requests.
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Condition: The item must be unused, in the same condition as received, and in its original packaging. Please do not remove any tags, labels, or protective covers.
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Proof of purchase: To complete your refund, we require a receipt or proof of purchase. Please provide your order number and any relevant information to help us process your refund.
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Non-refundable items: Certain items cannot be returned, including but not limited to gift cards, downloadable software products, customized items, and perishable goods.
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Partial refunds: In some cases, we may offer partial refunds for items with obvious signs of use, damaged packaging, or missing parts.
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Shipping costs: Customers are responsible for paying return shipping costs. Original shipping costs are non-refundable.
To request a refund, please follow these steps:
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Contact our customer support team at [support email] or [phone number] to initiate a refund request. Provide your order number, a description of the issue, and any relevant photos.
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Once your request has been approved, our customer support team will provide you with a return address and further instructions on how to return your item.
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Ship your item(s) to the provided return address using a trackable shipping service. We recommend obtaining shipping insurance for high-value items.
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Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
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If you haven't received your refund within the expected timeframe, please contact your bank or credit card company, as processing times may vary. If you've done this and still have not received your refund, please contact our customer support team.
If you have any questions or concerns about our 14-day refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lifetechco.com